The Role of Error Management in Improving Service Level and Blood Quality in Blood Collection and Supply at Blood Stations
Abstract
Objective: To evaluate the effectiveness of error management in the management of blood collection and supply at blood stations. Methods: 35 blood donors and 18 staff members who participated in blood collection and supply at the blood station from January 2021 to January 2022 were selected as the control group and received routine management. 35 blood donors and the same staff members who participated in blood collection and supply from February 2022 to February 2023 were selected as the observation group and received error management. The management effects were compared between the two groups. Results: The service level scores of the staff in the observation group were higher than those in the control group (P < 0.05). The blood quality (unqualified rate of blood tests) of the blood donors in the observation group was lower than that in the control group, the blood scrap rate was lower than that in the control group, the incidence of error events was lower than that in the control group, and the management satisfaction was higher than that in the control group (P < 0.05). Conclusion: Error management can improve the service level of blood station staff, enhance blood quality, reduce blood scrap situations and error events, and achieve high management satisfaction.
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